Your right to erasure

The right to erasure: delete your data online

You have the right to ask an organization to delete your personal data.

What's the point?

Whether it’s an embarrassing photo on a website or information collected by an organization that you think is useless, you can get it deleted if at least one of these situations fits your case:

  • your data is used for prospecting purposes;
  • the data are not or no longer necessary for the purposes for which they were initially collected or processed;
  • you withdraw your consent to the use of your data;
  • your data is processed unlawfully (e.g. publication of pirated data);
  • your data was collected when you were a minor in the context of the information society (blog, forum, social network, website…);
  • your data must be deleted to comply with a legal obligation;
  • you have objected to the processing of your data and the file manager has no legitimate or compelling reason not to comply with this request.

How to do it concretely?

1. Identify the organization to contact

You can find the coordinates of Atlante Technologies on the information page reserved for the exercise of your rights on the website.

  • Privacy Center
  • Legal Center
  • Data Protection

Data protection officer

Atlante Technologies Inc.
336 de L’Artisan Street
Bromont, Quebec
J2L 0J7

United Kingdom – Satellite Office
Atlante Technologies Ltd.
20-22 Wenlock Road
London, England
N1 7GU

2. Exercise your right to erasure with the organization

  • You can exercise your right to erasure by various means: electronically (form, e-mail address, download button, etc.) or by mail, for example.
  • It is very important to indicate precisely what data you wish to delete. Indeed, the exercise of this right does not lead to the simple and definitive deletion of all the data concerning you that are held by the organization. For example, a request to delete your photo on a site will not result in the deletion of your account. Similarly, a request to delete your account will not result in the deletion of invoices and other accounting documents relating to your purchases, for which a legal obligation to retain exists.
  • If, and only if, the organization has reasonable doubts about your identity, it may ask you to attach any document that proves your identity, for example to prevent identity theft. However, it cannot ask you for supporting documents that would be abusive, irrelevant or disproportionate to your request.

3. Keep a copy of your application

This step is essential if you wish to refer the matter to the regulatory authority in the event of a refusal, unsatisfactory response or lack of response.

Are you doing this by mail? Ask for an acknowledgement of receipt that will prove the date of your request.

What should I do if I get a refusal or no response?

The person in charge of the file must provide you with an answer on the actions taken as soon as possible and at the latest within one month. This period may be extended by two months depending on the complexity of the request. In the latter case, the organization must inform you of the reasons for the extension. In the event of an unsatisfactory response or no response within one month, you may refer the matter to the regulatory authority.

What are the limits of the law?

The right to erasure is set aside in a limited number of cases. It must not interfere with :

  1. the exercise of the right to freedom of expression and information ;
  2. the respect of a legal obligation (e.g. retention period of an invoice = 10 years);
  3. the use of your data if they concern a public interest in the field of health;
  4. their use for archival purposes in the public interest, for scientific or historical research or for statistical purposes;
  5. for the establishment, exercise or defence of legal claims.

Privacy Center

Data Protection Officer

Source : CNIL
Commission Nationale de l’Informatique et des Libertés
To protect personal data, support innovation, preserve individual liberties